Blog

I’m going to say something that may make a few groomers uncomfortable: a dog can leave your salon looking beautiful and still not have received a great groom. I said what I said. We groomers know how to make a coat look good. We can fluff it, shape it, shine it, and send it home looking like a million bucks. But while we are busy perfecting what everyone can see, the skin underneath may be telling us a completely different story. Itching. Redness. Flakes. Odor. Greasy patches. Hot spots …

We all know there’s a difference between hearing and listening—but do we really practice it? Hearing is simply perceiving sound. Listening is giving attention, interpreting meaning, and responding with intent. Hearing is passive. Listening is work. And for managers, leaders, and business owners, mastering listening is one of the most powerful skills you can develop. Why Listening Matters More Than Hearing Think about the barking dog in your salon. You hear it whether you want to or …

“I can’t get no satisfaction… ’cause I try and I try.” —The Rolling Stones Your customers should never be singing this about your business. One disappointing visit can send them down the street—and that’s not a $60–$100 loss; it’s $4,000–$5,000 over the life of the dog. The Real Secret: Communication Most service failures aren’t about skill—they’re about poor communication. Hearing is passive;&nbs …

We are excited to announce that Tim Blankenbaker has joined Groomer's Choice as our new Chief Executive Officer. Tim brings with him more than two decades of experience building, growing, and transforming some of the most recognized brands in consumer products and pet care. Throughout his career, Tim has held leadership positions with organizations including Campbell's, Hanes, Mars Petcare, Greenies, and Halo Pet Food. In all of these positions, he earned a reputation for driving growth through …

I travel a lot—30 to 40 trips a year for trade shows, client visits, and the occasional golf getaway. Along the way, I meet countless “friends I haven’t met yet.” And every time someone asks what I do, the moment I say “I’m in the pet industry,” the conversation changes. People light up. They tell me about their dogs, cats, childhood pets—you name it. It reminds me of one of the biggest advantages we have in this business: nearly ev …