Shipping & Returns
FREIGHT & SHIPPING When you place an order of $150 or more, you qualify for FREE shipping. (Restrictions apply – see those below.)
* Free Shipping Specifics Discounted shipping applies to orders in the contiguous United States only (does not include Hawaii, Alaska and Puerto Rico). Items like tables, tubs, crates, dryers, large packages, motor freight and drop ship items are not eligible for discounted shipping. Not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing.
Any DuraDog equipment purchases may be combined with BatherBox, Bark2Basics, Coat Handler and Green Groom products to total over $2,000 and at that point, the order will qualify for free shipping. Not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing.
Groomer’s Choice Pet Products has CRAZY FAST shipping. We ship from one of our four strategically located warehouses so most orders will arrive where they need to be in 1 to 2 business days with standard shipping. Groomer’s Choice Pet Products also offers Next Day Air, 2nd Day Air and 3 Day Select in cases where orders need to be expedited. These options will not qualify for free shipping.
HANDLING FEES
You shouldn’t have to pay a fee for our employees to put your order in a box. We appreciate every order, $1 or $1,000,000. That’s why we don’t include these as part of our process.
PAYMENT METHODS
We accept Visa, Mastercard, American Express and Discover cards. If you want to pay by check or money order, we’ll accept those, too!
C.O.D.
When you pay this way, a $13.95 processing fee per box will apply to your order. Our carrier charges us that amount to provide the service. Your first three C.O.D. orders require payment via cashier’s check or money order. After that, you may pay with a personal or business check.
INTERNATIONAL ORDERS
Orders delivered outside of the United States are subject to a $10 processing fee and do not qualify for any freight discounts. You will be responsible for any customs and/or duties charges. Please contact your local customs office for more details.
ORDER SPECIFICS
Did we make an error on your order? Every day, we focus on achieving 100% accuracy when you place an order, when we pack it, and when we ship it. Since we only employ humans at Groomer’s Choice Pet Products, they sometimes make mistakes. If we made an error on your order, please call 888.364.6242 to talk to our Customer Service Department or email help@ groomerschoice.com and they will work with you on correcting your purchase.
Backorders We work diligently to ensure that all the products in our catalog and on our website are available in our warehouses. However, due to circumstances beyond our control, sometimes we are out of certain items. We gladly accept backorders on items of $15 or more. Backorders available within 30 days will be shipped out automatically, plus applicable shipping charges. After 30 days, you will be contacted prior to shipment. If we are backordered on your item for longer than 60 days, the order will be cancelled.
ADVERTISED PRICES
At Groomer’s Choice Pet Products, we strive for price accuracy. We monitor pricing, including competitor websites and catalogs. However, we cannot be responsible for price printing errors, omissions or increases passed on by manufacturers. Some product prices, specs or descriptions can change without notice.
PRICE MATCH GUARANTEE
Here at Groomer’s Choice Pet Products, we fetch the best deals at the best prices. But sometimes, we need your help. If you find an identical product for a lower price from one of our competitors, we will match that price! Just send us the advertisement via email or tell one of our sales representatives where to find it. Some price match exclusions may apply, such as items on Amazon, Ebay, and Chewy.com.
BUY 4 GALLONS GET 1 FREE
We manufacture three brands (Bark2Basics, Green Groom, and The Coat Handler) of shampoos, conditioners and coat care products on site in our Sioux Falls, SD warehouse. We have always had a 100% satisfaction guarantee on these brands. If you order them and decide you don’t like them within 30 days, we will refund your money. If you buy 4 gallons of any of these brands (mix and match across all three lines) you get another gallon free. (Lowest priced gallon is free.) Available only on Bark 2 Basics, Green Groom, and The Coat Handler brands. Gallon size containers only. Our 5-gallon containers are already priced for the Buy 4 Get 1 FREE deal. Not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing.
RETURNS/EXCHANGES
Groomer’s Choice Pet Products will gladly accept the return of merchandise within 30 days from the date of purchase, provided the items are returned in sellable condition. All boxes, packaging and accessories must be returned. Credit amount will be issued minus 15% restock fee and/or cost of replacement goods for items missing. All returns must be preauthorized with an RMA # and copy of invoice, if need be. You can obtain an RMA # by calling 888.364.6242 or email help@groomerschoice.com.
PRODUCT RETURN REASONS
Defective or Does Not Work After verification/inspection, Groomer’s Choice Pet Products will reimburse return shipping costs. Customer is responsible for sending merchandise back and include receipt of shipping costs to be refunded.
Different From What Was Ordered After verification/inspection, Groomer’s Choice Pet Products will pay return shipping cost of incorrect product(s) and corrected product(s). Under normal circumstances, we will send out the correct product immediately with a return postage label.
Item Is Damaged In Transit After verification/inspection, Groomer’s Choice Pet Products will replace with same product(s) at our expense.
Sometimes, a carrier damages a package. If your package appears damaged at the time of delivery, you have the right to refuse the shipment. If a package arrives damaged, contact us immediately at 888.364.6242 or email help@groomerschoice.com. For UPS damages, make sure the driver examines the damage. Also, please retain the original shipping container. For motor freight shipments (large items and pallets), be sure to inspect the item(s) carefully and make sure nothing is damaged before signing for it. If you even feel a little concerned about it, do not sign for it. If this happens, contact us at 888.364.6242 or email help@groomerschoice.com and we will take care of it for you. If you sign for an item as delivered in good condition, free of damage, it is almost impossible to go back and claim damage. For that reason, Groomer’s Choice Pet Products cannot be held responsible for shipments after they are signed for.
No Longer Needed Or Wanted In this situation, the customer pays return costs. After verification/ inspection, Groomer’s Choice Pet Products will refund the purchase price to original payment method.*
Customer Ordered Wrong Item/Size In this situation, the customer pays return costs. After verification/inspection, Groomer’s Choice Pet Products will refund the purchase price to original payment method. Seasonal items, books, and DVDs may not be returned unless defective and can be exchanged only for the exact item/same title. All drop-shipped items (noted on your invoice) must be returned directly to the manufacturer. Merchandise outside of the 30-day return window must be returned to the manufacturer and will fall under manufacturer return/warranty guidelines. *
*On non-defective items, the customer is responsible for paying return shipping costs to Groomer’s Choice Pet Products as well as all shipping costs to reship any exchange items back to the customer.
